Professional IT service for small and medium-sized businesses
We offer you competent service for all your IT infrastructure. We focus on the installation, configuration and maintenance of your entire IT.
In addition to the administration and maintenance of your network, we also manage your e-mail servers (Linux and Exchange ), take care of replacing defective components, such as switches or cabling, and do administration of your user and rights management.
IT service for your company
Is your data really safe? What happens, for example, in case of theft or a fire? We develop a suitable backup concept for you that meets your requirements and implement it in your environment.
We offer up-to-date, effective solutions to defend against viruses, adware, spyware and malware that are oriented to your environment and fit in with your corporate philosophy.
The heart of the workplace is also in the mobile age nowadays – computer in the office. With us you have a competent contact person who helps you with the purchase and maintenance of your PCs, notebooks or Apple Macbooks and advises and supports you individually, if there are any problems. Our goal is to create the perfect working environment for you and eliminate all the little mistakes that make you nervous in everyday use of your PC.
Every company has its own software operating for many years. Take over as a service provider for your corporate IT. We work with the respective manufacturer to maintain your software. We also provide you with recommendations on how to make your workflow more effective with additional or different software. The software market is constantly on the move and looking beyond the usual environment can be worthwhile for your company. Of course we monitor and maintain your software environment pro-actively. That means we play all available security updates for you. This usually works without you or your users being aware of it and being disturbed in the workflow. In addition, we monitor your systems to detect potential problems early enough before they become the real problem. This allows us to react early.
Server and Network
For example, your servers, which you use to store data, are connected to all workstations over a network. These components must be maintained and require regular updates so must be monitored for their functionality. We take over these activities for you. In addition to the maintenance of hardware and software, we also advise you on ways to improve your infrastructure and thus to work more profitably and effectively.
IT-Service IT-Fabrik LLC will do for you:
- Support, regular care and control of your computer systems
- Support tools and ticket system
- Regular import of security updates
- Automatic system monitoring – backups, hard drives, services, etc.
- Automatic inventory
- Documentation of IT systems, license management
- Professional tools for automated software installation
- Combination of telephone support, on-site service and remote maintenance
- Defined reaction times – guaranteed response times
- On request 24/7 (around the clock) accessible for you by call readiness
- Permanently assigned technician and representation
- Professional internal processes through ITIL and IT service management
- Delivery of hardware and software, as well as later warranty processing
- First contact for all matters relating to your IT systems